Refund Policy

Cancelling

You can cancel at any time by emailing [email protected]. Cancellation stops the next invoice; your access continues to the end of the month you have already paid for. There is nothing to cancel before your first invoice — if you signed up but never confirmed payment, no charge was made and there is nothing owing.

Refunds on the current month

Because a monthly subscription unlocks the full archive immediately, we do not routinely refund a month once it has been used. If you cancel in the first seven days of a fresh billing period and have not downloaded the quarterly report or a substantial part of the archive, ask us and we will usually refund that month in full. We would rather keep a fair reader than hold a fee you regret.

Billing errors

If you were invoiced twice, charged after cancelling, or billed an amount that does not match the plan you chose, tell us within thirty days. We will check the record and put right any genuine error, including a full refund of the incorrect charge. Brazil's consumer-protection rules apply to your purchase and nothing here limits them.

How to request one

Email [email protected] from the address on your account with your name and the invoice or approximate date. We aim to reply within two working days and to process an approved refund by the same method you paid, typically within a week or two once the payment provider clears it.

Prices may change over time; any change applies only to future billing periods and never to a month you have already paid for. Team or custom-invoice arrangements may carry their own agreed terms, which we set out in writing before you commit.